Where's my parcel?
Every eligible shipment includes a carrier tracking number so you can follow its progress online.
How to track your shipment
When your booking is confirmed you'll receive the carrier tracking number for your shipment. You can use that number on the carrier's tracking page to see events such as collection, transit, customs clearance and delivery.
Your tracking reference is included in the booking confirmation email you receive when your booking is confirmed. If a status hasn't updated for a few days, the parcel is usually waiting at a transit or customs checkpoint — most holds clear within a few days. Need help reading a status? Ask us through the enquiry page.
Transit estimates are not guarantees. Customs processing and circumstances outside the carrier's control can affect delivery times.
Held at customs?
A customs hold usually clears in a few days. If extra paperwork is requested, we contact you and handle the resubmission on your behalf — you don't have to phone anyone in the destination country.
For shipments to India, customs requires the receiver's identity document (Aadhaar, PAN or passport), which we collect at booking to keep your box moving.
Lost the tracking number?
Every booking reference, label and invoice stays retrievable. Send us your email address and we'll dig the tracking details out for you.
Need help with a shipment?
Tell us about a delay or lost tracking number and our team will help.